Responsibilities:
1. Improve the national after-sales service network according to the company's requirements for the construction of after-sales service network system;
2. Standardize and supervise the specific business operations of various after-sales service centers to improve their service capabilities;
3. Responsible for technical support, training and guidance for after-sales service center, management and supervision of maintenance personnel of after-sales service center;
4. Regularly assess and optimize the after-sales service center;
5. Master the use of spare parts in various after-sales service outlets, and assist service maintenance personnel to determine the ordering and inventory management of spare parts;
6. Responsible for coordinating and solving the complaints of differences between the after-sales service center and customers due to the understanding of after-sales service policies and the solutions of defective products
Job requirements:
1. Bachelor degree or above in mechanical and electrical major, good basic knowledge of mechanical and electrical;
2. More than three years of working experience in after-sales service and after-sales service network construction;
3. Good after-sales service concept, service awareness and skills;
4. Good communication and coordination skills;
5. Have a strong sense of responsibility and professionalism, and work carefully;
6. Have maintenance experience background, mechanical industry maintenance experience is preferred;
7. Factory resident is preferred during working days.
Location: no. 19 tuanshan road, lishui economic development zone (shuttle bus picks up employees living in nanjing every day)
